Please browse through our frequently asked questions to find answers to any of your questions relating to our website.
- A NASTY SMELL IS COMING FROM THE BACK OF THE TOILET SOMEWHERE, HOW CAN YOU FIND THE PROBLEM
- Online will use Smoke testing equipment to pump smoke into the pipeline, This will highlight where any fractures or breakages are.
- CAN I FREEZE PVC PIPE
- The PVC becomes brittle, and the water expanding within the pipe when it freezes will crack the pipe.
- CAN YOU FREEZE GAS PIPES USING YOUR FREEZING SERVICE
- Pipe Freezing can only be performed on a pipe when the pipe is FULL of water, and NOT flowing.
- CAN YOU TRACE AN ELECTRICAL CABLE
- Yes, using locating equipment we are able to pick up the signal where the cable is High Voltage. If low voltage, you will need to have an electrician isolate the cable so that we can induce our own signal to trace.
- CAN YOU TRACE FIBRE OPTIC CABLE
- Yes, where it is buried with a normal telstra cable, we can trace the telstra cable and therefore deduce where the Fibre Optic cable runs.
- CAN YOU WAVE YOUR LOCATOR OVER THE GROUND AND FIND ALL SERVICES
- The Technician using the locating equipment will attach a cable to the pipe that he is tracing and induce a signal that he will then trace. Signal will travel through cables and metal pipes. http://www.onlinepipe.com.au/pipe_cable
- HOW DEEP CAN YOU LOCATE A PIPE / CABLE
- Using GPR equipment, depending on the prevailing soil conditions about 3-5 metres ( except when raining as GPR signal is repelled by water ).
- HOW DO I GET IN CONTACT WITH ONLINE PIPE?
You can get in contact with Online Pipe the following ways:
- HOW DO YOU CLEAR DRAINS?
- Blocked Drains can be cleared by use of High Pressure Water Jets. Online
Line Pipe and cable Services have truck mounted high pressure water
jets as well as portable water jet units. Both cold and hot water units
are available and can be utilized depending upon the scenario to clear
blockages in the pipes.
- I HAVE A BLOCKED PIPE CAN YOU CLEAR IT FOR ME
- Yes, after using CCTV to assess the problem, we can use a water Jet to unblock the problem. Where the problem is not able to be cleared with water, we can use the CCTV to show the customer the blockage ( unless under water, cctv cannot view underwater, in which case we are able to locate the cctv unit and mark on the ground where the blockage is, ready for unearthing. Refer to NDD
- I HAVE A VERY STUBBORN BLOCKAGE SO DO I NEED THE BIG TRUCK / HOSE
- A larger truck / water hose hose means more water but less pressure so not always a BETTER solution for a stubborn blockage. We would asses the situation and use the correct Jet for the job.
- I NEED TO DIG A HOLE ON MY PROPERTY, DO YOU NEED ME TO DO ANYTHING BEFORE YOU LOCATE SERVICES FOR ME
- If you call Dial Before you Dig on 1100 or go to the website and identify your property, the relevant utilities companies will send you the required plans of your property which we can use as an indication as to where your services are located. We will then verify with our locating equipment.
- I NEED TO TRACE A GAS LINE
- As long as the gas pipe is made of copper, OR where the pipe is made of nylon, there will need to be a trace wire which we can locate.
- I NEED TO TRACE A NYLON GAS LINE WITH NO TRACE WIRE
- You will need to use NDD service. To find out more about Non Destructive Digging click here.
- WILL THE VAPOROOTER FOAMING AGENT KILL TREES
- No, the foaming agent is a root inhabitant. As the tree roots start to grow back, roots are inhibited from growing back in that particular pipeline
- WITH NON DESTRUCTIVE DIGGING, WON'T THE HIGH PRESSURE HOSE NOZEL DAMAGE MY CABLE / PIPES
- The nature of NDD is that the water pressure is high enough to cut through soil, turf, clay but not enough to cut through pipe and cables.