Please browse through our frequently asked questions to find answers to any of your questions relating to our website.
A NASTY SMELL IS COMING FROM THE BACK OF THE TOILET SOMEWHERE, HOW CAN YOU FIND THE PROBLEM
Online Pipe will use smoke testing equipment to pump smoke into the pipe, which will help identify the location of any fractures or breakages.
CAN I FREEZE PVC PIPE
During the pipe freezing process, pipes made of PVC become brittle, and as the water freezes in the pipe it expands, which can result in cracking the pipe.
CAN YOU FREEZE GAS PIPES USING YOUR FREEZING SERVICE
Pipe Freezing can only be performed on a pipe when the pipe is FULL of water, and NOT flowing.
CAN YOU TRACE AN ELECTRICAL CABLE
Yes, using locating equipment we are able to pick up the signal where the cable is High Voltage. If the cable is low voltage, you will need to have an electrician isolate the cable so that we can induce our own signal to trace it.
CAN YOU TRACE FIBRE OPTIC CABLE
Yes, where fibre optic cable is buried with a normal Telstra cable, we can trace the Telstra cable and therefore deduce where the fibre optic cable runs.
CAN YOU WAVE YOUR LOCATOR OVER THE GROUND AND FIND ALL SERVICES
The Technician using the locating equipment will attach a cable to the pipe that he is tracing and induce a signal that he will then trace. The Signal will travel through cables and metal pipes.
HOW DEEP CAN YOU LOCATE A PIPE / CABLE
Using Ground Penetrating Radar (GPR) equipment and depending on the prevailing soil condition, we can locate pipes and cable at depths between 3-5 metres underground ( NB. the GPR signal is repelled by water so if it is raining, it is extremely difficult to locate underground utilities).
HOW DO I CONTACT DIAL BEFORE YOU DIG?
Dial Before You Dig can be contacted by phoning 1100. Their website provides answers to common questions and general information.
HOW DO YOU CLEAR DRAINS?
Blocked drains can be cleared with the use of high pressure water jets. Online Pipe & Cable Locating has truck-mounted high pressure water jets as well as portable water jet units. Both cold and hot water units are available and can be utilised, depending upon the scenario, to clear blockages in pipes.
I HAVE A BLOCKED PIPE CAN YOU CLEAR IT FOR ME
Yes, after using CCTV to assess the problem, we can use a water jet to unblock the pipe. Where the problem is not able to be cleared with water jetting, we can use the CCTV to show the customer the blockage (unless under water – CCTV cannot view underwater, in which case we are able to locate the CCTV unit and mark on the ground where the blockage is, ready for unearthing).
I HAVE A VERY STUBBORN BLOCKAGE SO DO I NEED THE BIG TRUCK / HOSE
A larger truck / water hose means more water, but less pressure which is not always a BETTER solution for a stubborn blockage. We would asses the situation and use the correct Jet and equipment for the job.
I NEED TO DIG A HOLE ON MY PROPERTY, DO YOU NEED ME TO DO ANYTHING BEFORE YOU LOCATE SERVICES FOR ME
If you call Dial Before you Dig on 1100 or go to the website and identify your property, the relevant utility companies will send you the required plans of your property, which we can use as an indication as to where your services are located. We will then verify the location with our locating equipment.
I NEED TO TRACE A GAS LINE
As long as the gas pipe is made of copper, OR where the pipe is made of nylon, there will need to be a trace wire which we can locate.
I NEED TO TRACE A NYLON GAS LINE WITH NO TRACE WIRE
You will need to use NDD service.
WITH NON DESTRUCTIVE DIGGING, WON'T THE HIGH PRESSURE HOSE NOZEL DAMAGE MY CABLE / PIPES
The nature of NDD is that the water pressure is high enough to cut through soil, turf, clay etc., but not enough to cut through pipe and cables.